For Incoming Patients

What is involved in the Admissions Process?
What are the hours for Admissions?
What shall I bring?
Are there things I should not bring?
Are telephones available for patient use?
What is the policy on drugs and alcohol?
What is the smoking policy?
What are the patient units like?
What will my days be like?
Is there a cafeteria?
Do you have interpreter services?
Can I get send and receive mail?

What is involved in the Admissions Process?

At Retreat Healthcare, we recognize that being admitted to any of our programs, and particularly to the hospital, can be a trying time. We treat all people with dignity and respect, striving to make the experience a positive and helpful one. Please contact the Access and Evaluation Department to schedule an appointment prior to arriving at Retreat Healthcare. This helps assure that the admissions process goes smoothly.

Upon arrival, most people will meet with a Registered Nurse and will be asked questions about their medical history, medication history, level of daily activity, coping skills, family dynamics, substance abuse history, memory and cognitive functioning, nutrition status, social network and community support and plans after discharge. The admissions process can take 2 – 3 hours, during which time an initial treatment plan will be developed with each person.

What are the hours?

Retreat Healthcare’s admissions department is open 24 hours a day, seven days a week. We ask that all patients call our admissions department before arriving so that we can assure someone will be available to assist you.

What shall I bring?

Clothing. Patients should wear comfortable, casual cloths while at Retreat Healthcare. Bring one bag of clothes, with machine-washable day and night wear, including underwear, socks, shoes, bathrobe and slippers. Mark all pieces of clothing, as well as such items as eyeglasses, contacts, and canes. Each patient's belongings are placed in a locked space. Please be aware that for safety reasons, belongings are subject to search.
Personal Care Items. Patients may bring the following items, if appropriate: toothbrush, toothpaste, shampoo, soap and deodorant. Please do not bring any glass containers or anything with alcohol in it such as mouthwash or cologne.
Personal Belongings. Retreat Healthcare is not responsible for personal items, including eyeglasses and dentures. Patients are advised to leave valuables, including jewelry, at home and not to carry more than $10 in cash. Cameras are not allowed on the units.
Medications. Please bring prescribed medications with you, although they may be sent home with a family member if appropriate.

Are there things I should not bring?

In addition to glass containers and items containing alcohol, computers and cell phones are not permitted.

Are telephones available for patient use?

Telephones are available on every program for local calls and collect calls. For all long distance calls a calling card will need to be used. Calling cards are available in our gift shop which is open from 9am-5pm.

What is the policy on drugs and alcohol?

To ensure the safety of our patients and staff, use of drugs and alcohol on Retreat Healthcare property is not allowed.

What is the smoking policy?

All Retreat Healthcare programs having smoking porches where smoking is permitted. Designated smoking times vary by program.

What are the patient units like?

Most of the rooms at Retreat Healthcare are private rooms. Each of the units of our inpatient areas are locked. Patients are allowed off the units with staff at times throughout the day. We do have an exercise room and a gym that can be used by patients with staff and a cafeteria for meals.

What will my days be like?

Treatment will consist of groups conducted by our clinical staff. Each patient will have a treatment team and meetings with the various team members will be done during the day. Many different groups are offered and your treatment team will work with you to develop a treatment plan that is individualized based on your specific needs. AA and NA meetings occur in the evenings and are available to patients with substance abuse issues.

Is there a cafeteria?

A full service cafeteria, offering a variety of hot and cold menu items for purchase, is located on the campus. In addition there is a snack and gift store, and vending machines offering snacks, candy, coffee, juice and soft drinks.

Do you have interpreter services?

Interpreter services are available for Deaf and hard of hearing patients, and non-English speaking patients and their families. Telecommunications Devices for Deaf and hard of hearing patients are also available. Staff members will assist you in obtaining these services.

Can I send and receive mail?

As a patient at Retreat Healthcare, you can send and receive mail. Any letters and packages sent by U.S. mail are delivered to and picked up from patient units on a daily basis. All packages must be opened in front of staff.

Contact information